Target’s Poor Customer Service

I sure hope I can write an update to this soon and say Target redeemed themselves, but the complete IDIOCY that I experienced yesterday was crazy. I started looking around thinking maybe I was on a Punk’d show.

We have a baby registry at Target and my cousin helped my grandma get something off that registry, which happened to be the high chair we want. They had it sent to the local store (my cousin even verified the store with me) and told me I’d get an email when it was ready to pick up.

I received an email and it said it was at a store that was two hours away. Whaaat? So I immediately called the store and talked to customer service, who was rather confused, so he gave me to his manager. The manager said it looked like the order was sent to the wrong store and then asked if I could pick it up from there.

Me: “Uh, no, that’s about two hours and a ferry ride away.”
Manager: “Oh, well, do you have the phone number to your local store? I could call them and try to set up a store-to-store transfer.”
Me: “Uh… I guess I could look it up for you on my phone, but it’ll take a few minutes.” (I’m wondering why they can’t look up one of their own stores.)
Manager: “Do you know the store number?”
Me: <laughs> “No, I have no clue what the store number is, but I suppose I could look that up as well.”
Manager: “Well, can you cancel the order and re-order it through your local store?”
Me: “No, this was from my baby registry. My grandmother in Michigan ordered it.”
Manager: “Oh, well, then, can your grandmother come and pick it up?”
Me: “Um, no, that would involve a 2,500 mile flight because, like I said, she’s in Michigan.”
Manager: “Well, do you have any other family members in the area who could pick it up for you?”
Me: “No, we are military… my grandmother is the closest family member.”
Manager: “Well, I really can’t help you without your local store’s phone number.”
Me: “Hang on, I’m still trying to get it from your website, but I’m on my phone and it takes a bit.”
Manager: “Oh, ok, I’ll wait until you look it up.”

I finally got the website to load and gave her the phone number to the store. She said she’d call and check to see if a store-to-store transfer could be done. Hopefully it can be.

But really, Target needs people, who are supposed to be managers, to LISTEN to their customers. And it’s odd to me that she, who is a manager at a Target store, couldn’t look up the phone number of another Target store. And that she expected me to know my local Target store’s store number.

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